PICK-UP / DELIVERY
Your order will be shipped to the address specified by you during the checkout process. Knugart is not responsible for any loss of the products following shipment from Knugart ’s facilities to your address, however, Knugart is not a faceless corporation built on the foundation of robbing customers. If your item gets lost in transit, simply reach out to us via our Contact info section and we’ll work with you to ensure you get what you paid for.
CANCELLATION / RETURNS
You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered:
- If the buyer does not get the delivery of the ordered products within 15 days (in India) from the order date.
- If www.Knugart.com fails to ship the ordered products.
- If the shipping location is not serviced by our contracted courier.
No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
No Returns will be entertained if a customer wants to return the product for the reason that he OR she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given in the following cases:
- Incorrect or outdated delivery address
- After 3 failed delivery attempts by our courier agencies.
- Package refused by recipient.
- In case of minor design and color variations. In case of mobile skins, there will always be some variation in color between products you see online and products you get in hand.
- All emails in this regard are to be sent to support@Knugart.com
If an order does not successfully arrive at the delivery address provided during checkout within the recommended time-frame, please use the contact info section and let us know. We’ll work with you to get a re-shipment processed and ensure that you receive the product you paid for. We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse